FAQs

 

Can you reassure us the property meets the latest hygiene standards to keep our family safe?

We have always taken pride in our standards of cleanliness and hygiene. With the challenges set in 2020 we have increased our housekeeping to include the use of a professional fogging machine. This tool disinfects everything. We use it in the properties, toy barn, bar terrace, on sun loungers, climbing frames… but all done discreetly, in the background, so you can enjoy your holiday without interruptions, sprays or chemicals being directed at you.

Do you have Wi-Fi?

Yes, it’s free and the network is reliable.

Can I get a signal on my phone?

Yes, mobile phone coverage is excellent.

How far are the shops?
Belvès is only 5 minutes away.

Is Peyrecaty safe for kids?
Yes, the estate is gated and swimming pool area enclosed. Plus we only have 8-9 families staying each week, so we know everyone.

Is your pool really heated?
Most asked question before families arrive! Yes the pool is heated. Children hate cold water, and so do we, that’s why we’ve invested in an expensive high tech heater that keeps the pool water heated to a perfect 28° everyday – here’s a photo of the beast!

Are your houses close to each other?
Yes, everything on the estate is conveniently grouped together, in one central location.

Are the properties flats, gîtes or sub-divided buildings?
All our properties are individual houses with gardens, so you won’t have noisy neighbours above or below you.

Does the doctor speak English?
Yes, his surgery is 8 minutes away. Sarlat hospital is 30 minutes away and has English speaking doctors.

Is there someone around to ask for help if we need it?
Yes, we live here and happy to answer any questions. You can find us at the bar or pottering in the garden.

Is there a welcome pack?
Better than a welcome pack is our free help yourself larder with tea, coffee, jam, pasta, herbs, spices, milk etc.

Do you have a problem with mosquitoes in your area?
No not here – thank goodness!

My kids get bored in the car, do we have to travel far when we get to you to see things?
No, we’re in a fabulous location, only 5-30 mins away from towns, villages & attractions of this region.

Do you offer discounts or special offers?
Sorry no. We believe everyone should be treated equally and fairly, so we never give discounts or special offers. This way, you, and all the other families staying with us, can be reassured you are all treated equally and fairly.

Can we check-in early?
Yes, we have an early check-in service.

How far is the nearest supermarket?
Carrefour is 8 minutes away and has a good selection of organic, gluten free, soya and baby products.

What happens when we arrive?
You can relax! We’ll be here to welcome you with a smile and a complimentary glass of Kir Royale to kick start your holiday. If you’re arriving late, not a problem, let us know so we can put the outside lights on at your house for you.

 

∼ ‘We have already told everyone we know with kids that they should stay at your perfect place – we truly loved every minute’ ∼

 

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